Returns & Exchanges
Due to the perishable nature of our artisanal chocolate products, Maison Marou can only accept returns for items that arrive damaged or defective. We are committed to ensuring your gourmet experience is perfect and will replace any compromised orders promptly.
Document the Issue
Take clear photographs of the damaged product and the original shipping packaging immediately upon arrival.
Contact Customer Support
Email our concierge team within 24 hours of delivery with your order number and the attached photographic evidence.
Quality Assessment
Our quality assurance team will review your claim within 48 hours to verify the defect and approve a replacement or refund.
Resolution Delivery
Once approved, we will ship a fresh replacement at no additional cost or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing