Frequently Asked Questions
Everything you need to know about our artisanal chocolate and delivery services.
How should I store my Maison Marou chocolates?
To preserve the delicate flavors and texture, store your chocolate in a cool, dry place between 16°C and 18°C. Avoid refrigeration if possible, as humidity can cause sugar bloom.
Do you offer international shipping?
Yes, we ship our premium chocolate collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do you ensure chocolate doesn't melt during transit?
We use specialized thermal packaging and eco-friendly cold packs for orders shipped to warm climates to ensure your chocolate arrives in perfect condition.
Are your chocolate products vegan and gluten-free?
Most of our dark chocolate bars are naturally vegan and gluten-free, containing only cocoa, cocoa butter, and cane sugar. Please check the specific ingredient list on each product page for allergen information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Where do you source your cacao beans?
We source 100% of our cacao beans directly from small-holder farmers across various provinces in Vietnam, ensuring fair trade practices and the highest quality single-origin beans.